Platform
What is Vouchmark?
Vouchmark is a trust workspace for Nigerian businesses. Verify your own company, check vendors, keep them watched, and share proof from one account.
Verify
Seven layers: profile, CAC, tax, bank, address, web, and shareholders. Each has its own status and evidence.
Monitor
Trust Monitor watches cleared vendors on a schedule. CAC changes, sanctions, adverse media, and score drops show only when something changes.
Prove
VouchScore, dossiers, compliance deadlines, and exportable reports give partners and regulators one place to check trust.
Who it is for
- Businesses claiming their profile and building a verified trust score
- Procurement and finance teams vetting and monitoring vendors
- Platforms embedding KYB onboarding widgets for applicants
- Developers integrating verification and monitoring via API
Trust score
VouchScore
VouchScore is a 0–500 trust rating for your business. Higher scores mean more verification evidence on file and fewer open risk signals. Partners can read it in seconds without requesting the same documents again.
Score ranges
How to improve your score
Each completed verification layer adds weight to your score. Your dashboard shows progress as completed layers out of seven.
Company profile
Confirm core business details, contacts, and industry classification.
CAC verification
Upload your certificate, status report, and MEMART where required.
Tax clearance
Verify FIRS and JTB tax identification through uploaded clearance certificates.
Office address
Match your operating address to a recent utility bill; physical visit optional.
Bank account
Confirm your corporate account name matches your registered business name.
Web & social
Link your website and social profiles so partners can recognise you online.
Shareholders
Declare ownership structure and verify key shareholders against ID documents.
Trust score
How VouchScore is calculated
VouchScore combines verified evidence, compliance signals, and ongoing monitoring into one number. No single document decides the outcome. Weight is spread across every layer you complete and every change Trust Monitor detects.
Registration and legal standing
CAC records, certificate authenticity, and active registration status form the foundation. Non-compliant or inactive registrations reduce the score until resolved.
Tax and financial signals
FIRS and JTB tax clearance, bank account name matching, and evidence of active operations contribute to financial credibility.
Verification completeness
Each of the seven layers adds independently: profile, CAC, tax, address, bank, web, and shareholders. Partial completion keeps the score moderate until gaps are closed.
Operational and reputational signals
Trust Monitor findings, adverse media, sanctions screening, and dispute outcomes can lower a score. Resolved disputes and clean monitoring history help recover points.
Platform activity
Profile completeness, appearance metrics, and sustained engagement on Vouchmark reinforce that the business maintains an active, transparent presence.
Trust score
Company appearance
Company appearance tracks how visible and discoverable your business is on Vouchmark. It helps you understand reach, not just whether you are verified, but how often partners find and engage with your profile.
Profile views
Total times your public Vouchmark profile was opened, from search results, shared links, or direct lookups.
Search appearances
How often your company surfaces when users search by name, RC number, or related keywords.
Engagement
Interactions with your profile: dossier opens, verification detail views, and repeat visits from the same accounts.
Where you see it
The overview dashboard shows a compact appearance stat with a link here for detail. A higher appearance score usually correlates with completed verifications and an active, up-to-date profile.
Trust score
Seven verification layers
Verification is the core of your Vouchmark profile. Each layer is independent, with its own documents, review status, and contribution to VouchScore. Complete them in any order; your dashboard tracks progress as completed layers out of seven.
- 1
Company profile
Business category, nature of business, description, and head office address.
- 2
CAC verification
Certificate of incorporation, CAC status report, and MEMART for company-type registrations.
- 3
Tax clearance
FIRS tax clearance certificate and JTB TIN certificate where applicable.
- 4
Office address
Operating address matched to a utility bill; optional physical verification.
- 5
Bank account
Corporate account verified through Paystack name matching. No funds accessed.
- 6
Web & social
Website reachability check plus linked social profiles for brand recognition.
- 7
Shareholders
Ownership structure with ID verification for each listed shareholder.
Status labels
Each layer shows as pending, in review, verified, or action required. Failed checks include a reason so you know exactly what to resubmit. Verified layers appear on your public profile and in exported dossiers.
Verification
Company profile
Your company profile is the first verification layer. It powers your public Vouchmark page, search discoverability, and the context Trust Monitor uses when watching your brand.
Editable fields
- Business category and nature of business
- Company description and industry classification
- Head office address and primary contact details
- Logo and branding assets shown on your public profile
What stays on Vouchmark
Profile edits update your Vouchmark presence only. They are not submitted to the CAC portal or any government registry.
Why it matters
Partners read your profile before diving into documents. A complete, accurate profile speeds up due diligence and improves appearance metrics.
Verification
CAC verification
CAC verification confirms your business is legally registered with the Corporate Affairs Commission. We cross-check uploaded documents against your RC number and registered details.
Before 2021 certificates
Legacy CAC format. Select this era when uploading so our reviewers apply the correct validation rules.
2021 or later certificates
Updated CAC format with enhanced security features. Verified using our current document parsers.
Required documents
CAC certificate
Certificate of incorporation or registration confirming legal name, RC number, and incorporation date.
CAC status report
Recent status report showing active registration, directors, share capital, and registered address.
MEMART
Memorandum and Articles of Association. Required for businesses registered under the company category.
Upload requirements
- PDF format only. Clear, legible, and complete
- All pages included for multi-page documents
- Documents must reflect current registration status
- Names and RC numbers must match your claimed company
Verification
Tax & TIN verification
Tax verification confirms your business is registered with Nigerian tax authorities and in good standing. We verify both FIRS and JTB identifiers where your operations require them.
FIRS TIN
Your Federal Inland Revenue Service Tax Identification Number, verified through an uploaded Tax Clearance Certificate. We extract the TIN and cross-reference compliance status.
JTB TIN
Joint Tax Board registration for businesses operating across multiple states or industries that require JTB enrollment. Verified separately via the JTB TIN certificate.
Why tax verification matters
- Confirms registration with tax authorities and active compliance
- Reduces fraud risk for partners conducting vendor due diligence
- Required evidence for procurement, lending, and regulatory reviews
- Contributes directly to your VouchScore financial credibility band
Upload requirements
- PDF copies of FIRS Tax Clearance and JTB TIN certificates
- Certificates must be current and clearly show TIN numbers
- Business name on certificates must match CAC registration
Verification
Bank account verification
Bank verification confirms your corporate account belongs to your registered business. Provide your account number and bank. We resolve the account name through Paystack and match it against your legal company name.
What we check
- Account name matches your CAC-registered business name
- Account is active and resolvable through Nigerian banking rails
- No transaction history or balance data is accessed
Security
Verification
Office address verification
Address verification proves your business operates from a real, traceable location. It is a three-step process: digital address matching first, then optional physical confirmation for stronger assurance.
- 1
Address details
Street, city, state, LGA, postal code, and country. Must match your utility bill exactly.
- 2
Utility bill upload
Recent electricity, water, waste, or internet bill (within 3 months) in PDF showing your business name and address.
- 3
Physical verification
Optional on-site visit confirming signage, accessibility, and active business operations at the location.
Accepted utility bills
- Electricity bill, not older than 3 months
- Water or waste management bill with account details
- Internet or cable TV bill showing business address
- Bill must display business or registered company name
Progress tracking
Your dashboard shows which steps are complete. Step 1 and 2 can be finished self-serve. Request physical verification from the address page once utility bill matching succeeds.
Verification
Shareholder verification
Shareholder verification establishes who owns and controls the business. Each listed owner or entity is verified against identity documents so partners understand the full ownership picture.
Required per shareholder
- Full legal name and role in the company
- Contact information for verification follow-up
- Ownership percentage where applicable
- Valid ID document for individual shareholders
Who to include
Add every individual or corporate entity with a material ownership stake. For companies, align shareholder records with your CAC status report and MEMART.
Review process
Submitted IDs are checked for authenticity and name consistency. Mismatches trigger an action-required status with guidance on resubmission.
Trust Monitor
Trust Monitor overview
A one-time search tells you what a vendor looks like today. Trust Monitor keeps watching, running scheduled checks and alerting you only when something material changes.
Continuous, not one-off
Weekly CAC checks, daily news scans, and instant sanctions screening run in the background at no per-search cost.
Signal over noise
Free public sources are checked first. Deeper paid investigations only trigger when a risk signal warrants it.
Per-vendor context
Each watched vendor has its own score, risk band, investigation history, and alert stream.
How it fits your workflow
- 1
Search and clear a vendor
Run a verification search and add the company to your watchlist from the results or vendor page.
- 2
Trust Monitor watches
Scheduled checks track registry changes, media, sanctions, and score movement.
- 3
Act on alerts
Review flags, approve deep investigations when needed, and export reports for your records.
Trust Monitor
Vendor monitoring
The vendors page is your watchlist. Every business you are actively monitoring, with live VouchScore, risk level, and last check timestamp.
What runs automatically
- Weekly CAC status and director change checks
- Daily adverse media and news mention scans
- Instant sanctions and PEP screening on list updates
- VouchScore recalculation when new evidence arrives
Vendor detail page
Open any vendor to see their full timeline: alerts, score history, linked investigations, and quick actions to run a fresh search or remove them from the watchlist.
Trust Monitor
Reputation monitoring
Reputation monitoring watches your own brand, not your vendors. Track your company's public health score, press mentions, and trust badge eligibility.
Score and badge
- Score range is 0–500, aligned with VouchScore tiers
- 350+ is healthy and keeps your trust badge active
- Below 250 is high risk. Badge is paused until resolved
- Score updates when CAC records, media, or sanctions data changes
Mentions and signals
See recent press coverage, registry updates, and flagged events that affected your score. Use disputes to challenge incorrect flags.
Trust Monitor
Investigations
Investigations are deep-dive checks Trust Monitor proposes when surface signals are not enough. Some call paid third-party APIs. Those pause for your approval before running.
Needs approval
Cost exceeds your threshold. Admins receive a secure email link to approve or decline before charges apply.
In progress
Approved investigations running against external data sources.
Completed
Finished reports with findings, sources, and recommended next steps.
Approval flow
Configure your cost threshold in Trust Monitor settings. When an investigation requires paid access, the dashboard shows it as pending approval and sends email to workspace admins. Completed reports are downloadable from the investigations list.
Trust Monitor
Disputes
Disputes let you challenge flags that affect your reputation score. Submit the specific flag, your explanation, and supporting documents. Our team reviews every case.
- 1
Select the flag
Choose the monitoring event or score impact you disagree with.
- 2
Provide evidence
Explain why the flag is incorrect and attach proof: court orders, corrected registry extracts, or official correspondence.
- 3
Track resolution
Pending disputes are queued for review. Approved disputes can restore lost score points.
Research & AI
Vouch AI
Vouch AI is a company-scoped research assistant. Ask questions about a vendor or your own business and get answers backed by Vouchmark data and cited sources, without context leaking between companies.
Scoped per company
Each chat is tied to one company. Switch companies to change context. Prior conversation history stays separate.
Source-backed answers
Responses reference verification records, search results, and public filings so you can trace every claim.
Wallet usage
Extended AI sessions draw from your wallet balance. Top up from billing if you hit a payment-required state.
Good questions to ask
- Summarise this vendor's verification status and open risks
- What changed on their CAC record in the last 90 days?
- Compare tax and bank verification evidence side by side
- Draft a due diligence summary for internal review
Research & AI
Business dossier
The business dossier collects every verified record from your searches and verifications, organised per company. CAC certificates, tax filings, bank confirmations, and generated reports live in one place.
What appears here
- Documents pulled from verification searches you have run
- Files uploaded during your own company verification
- Generated PDF reports and registry extracts
- Grouped by company with search and grid/list views
Downloads and previews
Preview supported file types in-browser or download originals for offline sharing. Dossier contents update automatically when new searches complete or verifications are approved.
Research & AI
Compliance calendar
Track statutory deadlines per company: CAC annual returns, FIRS filings, PenCom, ITF, and custom obligations you define. The calendar shows countdowns; obligations hold the full checklist.
Calendar view
Month-by-month view of upcoming and overdue deadlines with visual urgency indicators.
Obligations list
Full table of every tracked requirement: active, completed, or snoozed.
Default obligations
Common Nigerian statutory obligations are added automatically when you claim a company. Customise dates as needed.
Per-company tracking
Compliance is scoped to the company selected in your sidebar. Switch companies to manage a different obligation set. Overview surfaces the next three upcoming deadlines for quick reference.
Research & AI
Search & history
Every company lookup is saved to your search history, with date, RC number, and a link back to the full profile. The overview dashboard also shows recent searches for quick re-access.
From search to monitor
- Run a search from the overview or public search page
- Review verification layers and VouchScore on the company profile
- Add to Trust Monitor watchlist for ongoing surveillance
- Re-open any past search from history without being charged again
Managing history
Delete individual entries if they are no longer relevant. Deleted searches remove the history row but do not affect dossier files already collected.
Research & AI
Documents vault
The documents vault is your private file store for verification uploads and collected evidence, organised in folders with grid or list views.
What goes here
- Documents uploaded during your company verification flow
- Supporting files you choose to archive for internal use
- Folder navigation with breadcrumb paths and bulk select
Vault vs dossier
The vault holds your workspace files. The business dossier focuses on per-company verified records from searches. Vault for raw uploads, dossier for structured verification output.
Research & AI
Reports
Generate and download exportable reports for companies you have searched or verified. Filter by company, report type, and date range.
Report types
- Search history exports for audit trails
- Verification summary reports for partner sharing
- Supporting document bundles attached to each report row
Filtering and download
Use the filter bar to narrow by company or period. Expand a row to see attached files and download individually or as a bundle.
Integrations
KYB onboarding
Onboarding widgets let you embed Vouchmark verification into your own product. Applicants complete KYB steps inside your flow; verifications land in your dashboard for review.
- 1
Create a widget
Define branding, required verification steps, and environment (sandbox or live).
- 2
Embed or link
Use the generated embed code or hosted link in your application or intake form.
- 3
Review applicants
Track each applicant's progress, uploaded documents, and final verification status.
Widgets vs verifications tabs
- Widgets: configure and manage embeddable KYB experiences
- Verifications: list of applicants and their submission status
- Each widget can have its own webhook endpoints for status updates
Integrations
Developer API
Integrate Vouchmark programmatically. Run searches, pull verification status, receive webhook events, and manage API keys per environment.
API keys
Separate sandbox and live secret keys. Rotate anytime. Old keys stop working immediately.
Webhooks
Subscribe to verification completed, score changed, and monitoring alert events.
Documentation
Full API reference with request examples lives in the developer docs portal linked from the dashboard.
Environment switcher
Toggle between sandbox and live from the developer header. Keys, webhooks, and test data are isolated per environment so production credentials never touch staging traffic.
Integrations
Billing & wallet
Vouchmark uses a prepaid wallet. Top up via Paystack, then spend on searches, paid investigations, and AI usage. Trust Monitor background checks on public sources are included at no per-check cost.
Wallet and auto-pilot
- Top up manually or enable auto-pilot to recharge when balance is low
- Activity tab shows top-ups and usage with date and status filters
- Remaining searches reflect your plan limit on the overview dashboard
What consumes balance
- New company verification searches
- Approved paid Trust Monitor investigations
- Extended Vouch AI sessions beyond included allowance
Verification
Web & social verification
Online presence verification links your digital footprint to your registered business. Partners use it to confirm they are dealing with the same entity across web, social, and registry records.
Website check
Social profiles